Digital transformation during COVID-19

While COVID-19 has created havoc on society, this change can contribute to positive opportunities on the way we do business within an enterprise for the future.

We can now use the opportunity to implement digital transformation by using technology to solve traditional problems, which means integrating technology into every area of the business.

The digital age, which is all about connectivity allows businesses to interact with clients online while most of them are at home under lockdown and are turning to the internet and social media more regularly for support, information and entertainment.

Direct Debit can assist SME’s and enterprises with their digital transformation. Our online payment solutions include E-Mandate which enables customers to sign, send and manage debit order mandates anytime, anywhere, on any device.

This solution enables your clients to sign up in the comfort of their own home ensuring that business continues during a time that physical meetings or signups are not possible.

Some of the notable features of the E-Mandate solution:

1. Fully customisable (own branding and fields)

2. Electronic signatures (drawn signatures and OTP)

3. CDV checking (to ensure account or card numbers are valid)

4. Cross platform compatible (including computer, cellphone or tablet)

5. Easy integration with systems (query-string and webhooks available)

Another solution which entails automation of the debit order allows your clients to recurringly process without you having to manually upload and submit any debit order files. Contract clients are loaded once on our cloud-based system and from there all the heavy lifting is done by us.

The automated debit order system is perfect if you are understaffed during this troublesome time as the system processes all your debit order submissions. No need for a person to be present to submit recurring transactions on the correct dates as Direct Debit handles this for you.

Some of the notable features of the automated collection system (contract management):

1. Complete automation

2. Transaction ledger for each contract

3. Flexible submission deadlines

4. Reporting on each transaction

Remember that technology was built for a time like this; technology is your friend and can make your life easier and will make your business more productive and efficient.

To conclude, COVID-19 has brought the business world to its knees. However, these challenges provide opportunities for businesses to implement a digital transformation strategy – completely digital and contactless. This is the perfect time to focus on taking your business online.